Channels
Every conversation, one platform
Meet your customers where they are. Everdesk connects phone, SMS, email, and webchat into a single inbox — with more channels on the way.
Phone
AI-powered voice that never misses a call
Your AI receptionist answers every call with a warm, natural voice — 24 hours a day, 7 days a week. It greets callers by name, answers FAQs, books appointments, and routes urgent calls to your team. No hold music, no voicemail limbo.
Use case — Dental Clinic
A busy dental clinic gets 60+ calls a day — appointment requests, insurance questions, last-minute cancellations. With Everdesk, every call is answered instantly. The AI books open slots, sends confirmation texts, and only pings the front desk when a patient needs human attention. After-hours calls are handled the same way, so the morning inbox is already organized.
SMS
Two-way texting that customers actually respond to
Send and receive text messages right from your Everdesk inbox. Automate appointment reminders, follow-ups, and promotional messages — or let the AI handle replies in real time. SMS gets a 98% open rate, making it the fastest way to reach your customers.
Use case — Auto Repair Shop
An auto repair shop texts customers when their car is ready, sends reminders for upcoming maintenance, and collects post-service feedback — all on autopilot. When a customer texts back asking about pricing, the AI responds with a quote instantly. The result: fewer no-shows, faster pickups, and a 4.9-star review average.
Intelligent email that reads, sorts, and responds
Everdesk reads every incoming email, categorizes it by intent, and drafts a personalized response — ready for you to send or auto-send. Attachments, threads, and follow-ups are all tracked in one place. Turn a flooded inbox into a managed workflow.
Use case — Property Management
A property management company handles 200+ tenant emails daily — maintenance requests, lease renewals, payment questions. Everdesk categorizes each email on arrival, drafts context-aware replies, and escalates urgent issues like water leaks to the on-call team. Response time drops from 8 hours to under 15 minutes.
Webchat
Live chat on your website, powered by AI
Embed a sleek chat widget on your website and let visitors get instant answers — day or night. The AI handles product questions, pricing, scheduling, and support. When a conversation needs a human, it hands off seamlessly to your team with full context.
Use case — E-Commerce Store
An online furniture store adds the Everdesk chat widget to their site. Late-night browsers ask about delivery times, return policies, and fabric options — and get answers in seconds. The AI recommends complementary products and captures leads. Conversion rate jumps 23% in the first month without hiring a single support agent.
More channels on the way
We're expanding to meet your customers on every platform they use. Here's what's next on our roadmap.
Manage DMs and story replies from your Everdesk inbox.
Reply to Messenger conversations and page messages in one place.
Connect with customers on the world's most popular messaging app.
Yelp
SoonRespond to Yelp messages and manage your reputation faster.
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